Return and refund policy

Conditions and deadline for exercising the right of withdrawal

Pursuant to the provisions of article L.221-18 of the French Consumer Code, the Customer has the right to exercise his right of withdrawal without having to justify his decision or bear any costs other than those provided for in articles L.221-23 to L.221-25 of the French Consumer Code.

The withdrawal period expires fourteen days (14j) after the day on which the Customer, or a third party other than the carrier designated by the Customer, takes physical possession of the Product(s) from the Order.

In the event that several Products are ordered by the Customer through a single Order, but that these Products are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the Customer or a third party other than the carrier designated by the Customer takes physical possession of the last Product from his/her Order.

How to exercise the right of withdrawal and the customer's obligations

In the event of exercising his/her right of withdrawal, the Customer must express to ELORATHIE's Customer Service Department his/her clear wish to withdraw within the aforementioned maximum period of 14 days.

The Customer's request for retraction must be unambiguous and sent to the following address:

ELORATHY
Service
4 rue Émile Payen
59310 NOMAIN

The burden of proof for exercising the right of withdrawal lies with the Customer. We therefore strongly recommend that the Customer use a registered letter with acknowledgement of receipt, or send it directly by e-mail to the following address: hello@lesbijouxchics.fr.

When the Customer has exercised his/her right of withdrawal by email, upon receipt of the Customer's decision to withdraw, ELORATHIE will immediately send an acknowledgement of receipt to the Customer by email.

The Customer must then without undue delay and, at the latest, within fourteen (14) days following the communication of his decision to withdraw:

place the complete Products that he/she wishes to return, if possible in their original packaging and in any case in a condition that will enable them to be remarketed as new; enclose, if possible, a copy of the purchase invoice or any other element that will enable the Order to be identified; then place everything in an original or suitable packaging box that guarantees the correct transport and safety of the Products in order to return them to our after-sales service:

ELORATHY
Service
4 rue Émile Payen
59310 NOMAIN

The Customer is strongly advised to return the parcel by any means that provides proof of dispatch and gives it a definite date.

The Customer may be held liable in the event of depreciation of the Products resulting from handling other than that necessary to establish the nature and essential characteristics of the Products.
Direct costs of returning Products

In the event of the Customer exercising his right of withdrawal, the direct costs of returning the goods to La Poste (return delivery costs, any export/import taxes resulting from the return) shall be borne by the Customer. 9.4 Effects of exercising the legal right of withdrawal

To facilitate the return, the customer may request a return label. In this case, an amount of 5€ will be deducted from the refund of the Product(s). After validation of this simplified solution, the return document will be sent to the customer by e-mail.

In the event that the Customer exercises his/her right of withdrawal, ELORATHIE will reimburse the Customer for all sums paid, including any delivery charges (with the exception of any additional charges arising from the fact that the Customer may have chosen a more expensive delivery method than the standard one proposed by ELORATHIE).

All sums paid will be refunded to the bank account debited at the time of the Order, as soon as possible and no later than fourteen (14) days from the date on which ÉLORATHIE is informed of the Customer's decision to cancel, once ÉLORATHIE has received all the Products to be returned. Reimbursement of all sums paid to ÉLORATHIE will be deferred until ÉLORATHIE has recovered from the Customer all the Products for which the right to cancel has been exercised, or until the Customer has provided proof of shipment of these Products, whichever comes first.